USA Postage Update
Dear customers in the USA,
As you are no doubt aware huge import changes come into place for the USA on the 29th August.
After much investigation to the best of our ability we have enough information to make the decision that’s best for you to continue to be able to receive TOFT parcels across the pond. The most efficient and cost effective way for us to ship to the USA for the time being will be exclusively through a courier express service. Standard delivery is no longer an option, and 10% tariff on the value of the items in your order will be due as your parcel clears customs in the USA. We will continue to offer a 20% VAT tax refund on orders to which this is applicable which is automatically applied at the end of the checkout process to the total as a tax discount.
We will continue to re-access how we can offer the best service in response to any further customs updates and will strive to reinstate the Standard Delivery service as soon as possible once we have reassurance that you will not automatically incur a flat rate $80 charge on every parcel through this system.
Please note that if you refuse to pay the 10% tax in order to receive a parcel and it is returned to us we will not be able to refund postage, tax or any administration fees incurred.
Navigating fast changes like this is difficult for us all, and we will constantly monitor the evolving situation and alter shipping costs accordingly. Don’t forget we have now got an established network of incredible independent TOFT stockists across the USA with a great range of kits all of whom have stock both in their stores and for immediate shipping online.
