COVID-19 UPDATE (24/04/2020):
We are still shipping online orders as normal from TOFT HQ. At present the govenment is stil actively encouraging online retail and so we are able to continue fulfilling your orders whilst taking appropriate safety measures for our team and the couriers we work with. Please bear in mind that we are running on a much smaller team than normal and there may be a slight delay in shipping your orders. Your orders are currently leaving within 2 working days of the order being placed. During this time we ask that you please double check your online order is correct before proceeding to checkout. We cannot amend or add to orders once you have been through the checkout. If you need to change a colour this will need to be done as a return at a later date. If you need to add additional items then you will need to submit a new order through the website. This is simply to streamline the process during this busy and tricky time for everyone.
Please note that our normal options of click and collect and next day delivery are also currently unavailable during this time.
Due to high levels of customer service and known delays from Royal Mail please wait at least 6 working days before getting in touch with us to chase your parcel.
Thank you for your understanding.
£4.50/FREE on orders over £50
|3-5 working days
|EXPRESS DELIVERY (UK ONLY)
|1-2 working days
|5-10 working days
||Royal Mail (tracked when possible)
|REST OF WORLD
||10-20 working days
||Royal Mail (tracked when possible)
|CLICK & COLLECT
||Ready to collect after two working days
COLLECT FROM A SHOW
Collect from the show of your choosing
STANDARD UK: The £50 order value does not include digital content (for example, pattern downloads or workshop bookings) or any of our subscriptions, even when paired with other physical items.
EXPRESS DELIVERY (UK ONLY): This option is available for UK mainland orders only. Any orders placed before midday will be shipped same day and will arrive within 1-2 working days. This service does not apply during weekends and bank holidays.
CLICK AND COLLECT: Orders are ready to collect two working days after order placement from TOFT HQ, Toft Lane, Dunchurch, Warwickshire CV22 6NR during studio opening times (Saturday-Sunday 10am-4pm) or Monday-Friday by giving us a call on 01788 810626 or emailing firstname.lastname@example.org. Click and Collect orders are available for collection for 14 days from order placement.
COLLECT FROM SHOW: Orders for this service may be made up until the Friday before the show, as outlined when making your show selection. Please also note we are unable to add anything to your order after this closing date.
INTERNATIONAL: When possible we send international orders tracked. Please see the list below for countries eligible for tracked postage. Parcels sent to countries uneligible for tracked postage will still be sent with Royal Mail, but with an untracked service.
Countries eligible for tracked postage:
A Aland Islands, Andorra, Australia, Austria
B Belguim, Brazil
C Canada, Croatia, Cyprus
F Faroe Islands, Finland, France
G Germany, Gibraltar, Greece, Greenland
H Hong Kong, Hungary
I Iceland, India, Ireland, Israel, Italy
L Latvia, Lebanon, Lietchenstein, Lithuania, Luxembourg
M Malaysia, Malta
N Neatherlands, New Zealand, Norway
P Poland, Portugal
R Russian Federation
S San Marino, Serbia and Montenegro, Singapore, Slovak Republic, South Korea, Spain, Sweden, Switzerland
T Thailand, Turkey
U United States
V Vatican City State
There are occasionally postal delays beyond our control when delivering internationally, dependant on the postal system in the recipient country. For more information on this please click here.
HOW WILL MY PARCEL ARRIVE? Here at TOFT we take pride in the way our orders are picked, packed, packaged and posted to you. All orders are carefully picked by hand at HQ by the TOFT Team and wrapped with love before being packaged up and sent to you via the delivery methods below. Yarn orders will also be placed in a TOFT cotton tote bag.
PLEASE NOTE: all TOFT parcels are sent within 2 working days of order placement, unless otherwise stated on the product description (for example, on items available for pre-order). The delivery time estimation below is after dispatch from TOFT HQ. We are able to offer individual parcel tracking on UK Orders only.
SENDING DIRECT TO A GIFT RECIPIENT? That's fine! Just update the shipping address accordingly. If you leave a gift message in notes we'll pop it on to a gift note for you to accompany the order.
At TOFT we take pride in our efficient, fast and personal online service, and we're passionate about our brand, our products and our customers. For every online order, each TOFT product is carefully picked and packed by hand, therefore the delivery estimates can vary during busy periods (for example over Christmas, or during special promotions). For any queries about the delivery of your order, please contact email@example.com.