TOFT HQ remains closed to the public.
We will no longer offer workshops, coffee and cake, social browsing or visitors to our shop.
Online orders will continue to be dispatched as normal and customer service is fully functional from Monday to Friday, 9.00am to 4.00pm, so feel free to email us on email@example.com or give us a call on 01788 810626 if you have any questions.
£4.50/FREE on orders over £50
|3-5 working days
|EXPRESS DELIVERY (UK)
£6/FREE on orders over £200
|Next working day with a 1-hour delivery window
|5-10 working days
||Royal Mail (tracked when possible)
REST OF WORLD
||10-20 working days
||Royal Mail (tracked when possible)
EXPRESS REST OF WORLD
||1-8 working days
CLICK & COLLECT
||Ready to collect by appointment, please contact our Customer Care team
COLLECT FROM A SHOW
Collect from the show of your choosing
*UPDATED INFORMATION FOR INTERNATIONAL CUSTOMERS*
For all orders outside the UK and EU our website calculates a 20% VAT discount (shown as ‘order discount’ at checkout) on any vat-able items in your basket (this excludes books and printed materials). This no longer applies to EU parcels as we are now (as of 15th July 2021) shipping with a 'duty paid' service on all orders under £120 basket total so you will not have anything further to pay in duties or taxes for your goods on receipt of your parcel. Please read the below update for more information.
Upon arrival in your country you may be asked to pay tax, customs duties and/or an admin or clearance fee. The specific rates will be set by your country and vary subject to location. The duties and tax rates will be calculated based on the value of your order which we will declare on a CN22/CN23 form attached to the outside of your parcel. For Australia fees are likely to apply on orders over £400 and for the USA over £500. These additional costs are the responsibility of the customer and will not be covered by TOFT. If you have any questions or concerns please get in touch with us directly.
STANDARD UK: The £50 order value does not include digital content (for example, pattern downloads or workshop bookings) or any of our subscriptions, even when paired with other physical items.
STANDARD INTERNATIONAL: When possible we send international orders tracked. Please see the list below for countries eligible for tracked postage. Parcels sent to countries uneligible for tracked postage will be sent with Royal Mail, but with an untracked service. Any duty and taxes will be charged based on the import laws of your country. These are based on the value of the goods inside the box. We will attach a CN22 customs information sticker to every international box which states the value.
EXPRESS DELIVERY UK: Any orders placed before midday will be shipped the same day and will arrive next working day with a predicted 1-hour delivery window. This service does not apply during weekends and bank holidays. Mainland UK only.
EXPRESS INTERNATIONAL: Any orders placed before midday (GMT) will be shipped the same day. Delivery time varies from country to country and can be affected by customs checks. When selected, we will ship Express International items with the fastest available service.
CLICK AND COLLECT (subscriptions only): Please contact our Customer Care Team via firstname.lastname@example.org or 01788 810626 to organise a socially distanced collection slot. Your order will then be ready to collect from a safe location at TOFT HQ, Toft Lane, Dunchurch, Warwickshire CV22 6NR during our opening times (Monday-Friday 9am-4pm).
Countries eligible for tracked postage:
A Aland Islands, Andorra, Australia, Austria
B Belgium, Brazil
C Canada, Croatia, Cyprus
F Faroe Islands, Finland, France
G Germany, Gibraltar, Greece, Greenland
H Hong Kong, Hungary
I Iceland, India, Ireland, Israel, Italy
L Latvia, Lebanon, Lietchenstein, Lithuania, Luxembourg
M Malaysia, Malta
N Neatherlands, New Zealand, Norway
P Poland, Portugal
R Russian Federation
S San Marino, Serbia and Montenegro, Singapore, Slovak Republic, South Korea, Spain, Sweden, Switzerland
T Thailand, Turkey
U United States
V Vatican City State
There are occasionally postal delays beyond our control when delivering internationally, dependant on the postal system in the recipient country. For more information on this please click here.
EXPRESS DELIVERY (EU): This option is available for EU orders only. Any orders placed before midday will be shipped the same day and will arrive within 2-3 working days. This service does not apply during weekends and bank holidays.
HOW WILL MY PARCEL ARRIVE? Here at TOFT, we take pride in the way our orders are picked, packed, packaged and posted to you. All orders are carefully picked by hand at HQ by the TOFT Team and wrapped with love before being packaged up and sent to you via the delivery methods below. Yarn orders will also be placed in a TOFT cotton tote bag.
PLEASE NOTE: all TOFT parcels are sent within 2 working days of order placement unless otherwise stated on the product description (for example, on items available for pre-order). The delivery time estimation below is after dispatch from TOFT HQ. We can offer individual parcel tracking on UK Orders only.
SENDING DIRECT TO A GIFT RECIPIENT? That's fine! Just update the shipping address accordingly. If you leave a gift message in notes we'll pop it on to a gift note for you to accompany the order.
At TOFT we take pride in our efficient, fast and personal online service, and we're passionate about our brand, our products and our customers. For every online order, each TOFT product is carefully picked and packed by hand, therefore the delivery estimates can vary during busy periods (for example over Christmas, or during special promotions). For any queries about the delivery of your order, please contact email@example.com.