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My TOFT Area

 

In the top righthand corner of the website just beneath the search bar, you will find a link that takes you to your very own TOFT area where you can update your personal details, view your previous orders and find all of the TOFT and Edward’s Menagerie patterns you have purchased through this account.

REGISTERING AS A NEW CUSTOMER
Setting up an account with TOFT means you will always be able to access digital versions of your patterns, access your previous orders and checkout more quickly in the future. All you need to do is enter your name, email address and create a password. You can set up an account right now by clicking HERE.

FORGOTTEN PASSWORD
Don’t worry, we’ve all been there – if you have forgotten your password, you can click HERE. This will take you to a page where you will need to enter the email address registered to your account. We will then send your password to that email address.

MY DETAILS
You can update the following details in the MY DETAILS section of your TOFT area. Please note that this does not carry over to our subscriptions website; you will need to update these separately:

Name
Delivery Address
Telephone Number
Password

If you would like to change the email address for your account, please get in touch with us at help@toftuk.com and we can change this for you.

MY ORDERS
Once you have placed an order with TOFT and received an order confirmation email from us, your order will appear in the MY ORDERS section of your My TOFT area. You can then view the order summary and delivery details of that order. If you can’t see the order after making your purchase, please wait a few minutes and try refreshing the webpage. If the order still does not appear and you have not received any information from us regarding your order, please contact our Customer Care team via help@toftuk.com.

MY PATTERNS
Whether you have lost your pattern, deleted it by accident or the download link has expired from your order confirmation email, you will always be able to find all of your purchased patterns in the MY PATTERNS section of your TOFT area. This includes any knit, crochet and Edward’s Menagerie patterns that have been purchased with the email address you used to set up this account.

LOST PATTERNS
If a pattern is missing from your TOFT area due to a missing link that has occurred when placing a web order, we are able to restore this pattern for you. Please contact our Customer Care team via help@toftuk.com with your order number and we’ll take care of the rest.

PATTERN UPDATES
While we do our best to check each and every pattern we release, errors can occasionally find their way into our pdfs. With your My TOFT area, you never have to worry about having an out of date pattern again. As soon as we have uploaded the updated version of a pattern you have purchased, it will automatically update in the MY PATTERNS section of your area.

PATTERNS THAT ARE NO LONGER AVAILABLE
If you have purchased a limited edition product or that item is no longer sold on the TOFT website, you will always be able to find the pattern in your TOFT area.