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LIMITED EDITION PRODUCTS
Some TOFT items may be limited edition or released during a special promotion where they are only available for a specific period of time.

SOLD OUT
TOFT occasionally holds special promotions and releases limited edition items of stock that sell out quicker than expected and an item might become unavailable after you have placed your order. While we do everything to prevent this, there are some occasions where a high volume of traffic or a technical website error causes too many orders to be placed for the stock that we have. In this situation, our Customer Care team will contact you via phone or email to offer an alternative product, or a refund for the item.


SUBSCRIPTIONS
For those of you who prefer to get your yarn fix from TOFT on a more regular basis, you can choose to purchase one or several subscription services. By subscribing, you can guarantee that you won’t miss out on some limited edition products and you’ll be able to get your hands on some patterns and yarns before they appear on general release. 

WHERE TO SUBSCRIBE
You can subscribe to any of our subscriptions anytime on our dedicated subscriptions website HERE. Here you will find our current subscriptions and their various payment options.

SUBSCRIPTIONS FAQ
You should find the answers to the majority of your questions regarding subscriptions on our subscriptions website HERE. If you can’t find the information you’re looking for, you can get in touch with our Customer Care team via help@toftuk.com.


PRE-ORDER PRODUCTS
Occasionally TOFT will release a product on pre-order. By purchasing a pre-order item you are guaranteed to be one of the first people to get your hands on it as soon as it is released. 

PAYMENT FOR PRE-ORDER ITEMS
You will be charged immediately for any pre-order purchases, regardless of when the product is ultimately dispatched to you. The payment secures the item for you, and we hold your address and order details until we are ready to ship the order. You will not be charged a second time when the order ships, and we do not keep your payment information on file.

VOUCHER CODES AND PRE-ORDERS
Our website does not currently accept voucher codes against pre-order items. If you have a gift voucher you wish to use to purchase a pre-order item, please get in touch with our Customer Care team via help@toftuk.com and we’ll see what we can do. Please note that other discount codes are not valid on pre-order products.

PURCHASING ADDITIONAL ITEMS
If you are purchasing products that are currently in stock and available for immediate dispatch, these will leave under our normal delivery timescale and your pre-ordered item will follow in a separate shipment once it is released. In this instance normal postage charges will apply for the items leaving TOFT HQ immediately.

FREE SHIPPING
Our free shipping over £50 offer does not apply to baskets that contain pre-order products. However, there may be ways of saving on postage where we have grouped items together.

DELIVERY TIMESCALES
As soon as we have received the pre-order item, we will dispatch it as soon as possible regardless of any official publication dates that might be connected with it. Make sure you’re following TOFT’s social media accounts and subscribe to our newsletter for the most up-to-date information about the arrival and dispatch of pre-order goods.

FREE GIFTS
Sometimes we will also offer a free gift when you pre-order a TOFT product. We love to reward your loyalty by including a small gift, and the only way to get your hands on these special products is to pre-order as they will not be released for sale after the pre-order period is over. Your free gift will be shipped to you with the pre-ordered item once this is released, unless otherwise stated on the product listing.

If you have purchased more than one pre-order item, you will receive one gift per item. For example, if you purchase a pair of books, you will receive two gifts – one for each book.

BONUS PATTERNS FOR PRE-ORDER ITEMS
If your pre-order pattern comes with a free set of .pdf bonus patterns, these will automatically be uploaded to your My TOFT Area once the product has been released. Until then, you won’t have access to those patterns.

CHANGING YOUR ADDRESS
If your address or any other details have changed since placing your pre-order, please get in touch with our Customer Care team via help@toftuk.com with your order number and we will update our records. Please note that if you update your address in your My TOFT area or on our subscriptions website, you will still need to email us so we can update your pre-order specifically.

It is the customer’s responsibility to contact TOFT with an updated address or any other details before the pre-order is dispatched. TOFT will not be held responsible for the cost of resending items if we have not been informed of any amended details.


TOFT COMPLETE KITS
Alongside our standard knit and crochet kits that come with yarn and a digital .pdf pattern, TOFT also offers a range of complete kits that come with everything you need to make that project.

WHAT IS A COMPLETE KIT?
A TOFT Complete kit is a project that comes packaged along with everything you need to complete it – a printed postcard pattern, toy stuffing, crochet hook or knitting needles, a needle for sewing up and any additional items needed such as eye thread for an Ed’s Animal or a pom pom for a TOFT Hat. Our Complete Kit range makes the perfect gift for a beginner crocheter or knitter, or for someone new to the Edward’s Menagerie kits.

HOW TO BUY
You can buy a kit as a gift or for yourself from our STARTER KITS section or from the GIFT KITS section on the TOFT website. You will also find the option to upgrade your project to a Complete Kit on most of the animals you can buy individually on the TOFT website. If you choose this option, an upgrade cost will be added to your kit cost for the additional materials.

If there is a certain project you are looking for but can’t see the option to upgrade to a Complete Kit, please get in touch with us via help@toftuk.com as we may be able to make it into a kit for you.